Returns & Refunds

Return requests

You may request a return within 30 days after delivery. Contact us before sending any item back so eligibility and the correct return instructions can be confirmed.

Eligible items must be unused, in their original condition and returned with the original packaging and included accessories. Items sent without prior authorization may not be accepted.

Items that may not be returnable

For hygiene and safety reasons, opened personal-care items, used beauty tools, intimate or sanitary goods, gift cards and items marked as final sale may not be eligible unless they arrive damaged, defective or incorrect.

Damaged, defective or incorrect items

Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate next step.

Refunds

Approved refunds are sent to the original payment method after the return or claim is reviewed. Processing time after approval depends on the payment provider and financial institution.

Order changes and cancellations

Contact us as soon as possible. We will try to help before fulfillment begins, but changes and cancellations cannot be guaranteed after an order enters processing.