We dispatch within 24 to 48 business hours. Your tracking number arrives by email the moment the parcel leaves the warehouse. Check the spam folder before writing to us.

The first scan can take up to 48 hours to appear, and there can be quiet days while the parcel travels between countries. If nothing moves for 10 business days, write to us and we open an investigation with the carrier.

Info received. The label exists, the carrier is about to collect it.

In transit. On the way, moving between facilities.

Out for delivery. With the courier, arriving today.

Delivered. Handed over. If you did not receive it, check with neighbours and the building reception first, then write to us.

7 to 12 business days for most destinations and up to 18 for remote regions. Shipping is free on every order.

Import duties, where they apply, are set by your local authorities. The carrier contacts you if something is due. We cannot release a parcel held by customs, but we can send you the documents they ask for.

Write to help@farbelle.com with your order number and we answer within 24 business hours.